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Q: Where can I spend my Gift Card? What can I buy with my Gift Card?
A: HomeSense Gift Cards can be used in full or part payment for products or services purchased in-
A: Your balance can be obtained online click here, any HomeSense store in the UK and Northern Ireland or by contacting Customer Services on 01344 988661.
Q: What are the Gift Card Terms and Conditions?
A: Click here be taken to the T&C’s page
Q: Can I return an item purchased using a Gift Card?
A: Yes, you can return items to any HomeSense store in the UK and Northern Ireland. Any refunded amount will be credited to a Gift Card and will not be given in cash.
Q: Does the Gift Card ever expire?
A: The card will expire if it has not been used for 24 consecutive months and any remaining balance will be deleted. Once deleted, a card will not be replaced. Please note that checking a balance in store constitutes use of the gift card and it is not necessary to make a purchase.
Q: Can I receive cash back on funds I have placed in my Gift Card?
A: No your Gift Card may be redeemed for products only and may not be exchanged for cash.
Q: What happens if my Gift Card is lost, stolen or damaged?
A: Please treat Gift Cards like cash. HomeSense cannot replace or reimburse the balance if the Card is lost, stolen or damaged.
Q: Where do I find my Gift Card PIN number?
A: The 4 digit PIN number can be found on the reverse of the Gift Card underneath the scratch off panel.
Q: Can anyone use my Gift Card?
A: Yes because your name does not appear on the card. The Gift Card can be used by you or given to anyone you choose.
Q: How many Gift Cards can I use during one transaction/purchase?
A: You can use up to 5 different Gift Cards during a single transaction as required but the same Gift Card cannot be used twice within the same transaction.
Q: Can I use/redeem my Gift Card online?
A: No, it is not currently possible to redeem a Gift Card online but this is coming soon.
Q: Who do I contact to make a bulk purchase of Gift Cards?
A: If you are a business or organisation wanting to make a bulk purchase of Gift Cards then please fill out our order form or contact 01344 988 661.